Frequently Asked Questions
I would like to pay by credit card. What types of cards do you accept?
We accept American Express, MasterCard, Visa and Discover, and all orders are in U.S. Dollars.
I would like to pay by check or purchase order. Can I do this?
All Web orders must be paid with a credit card. If you would like to speak with someone from our sales department, please call 1.866.232.6477 or e-mail email@example.com.
My organization is tax exempt, how do I get the tax charge removed from my order?
All web store orders do not include tax. Orders in the state of Tennessee will be taxed after the order has been placed. You will be contacted by a customer service representative for your credit card information.
The product on the screen appears blurry. Will it look this way when I receive it?
No. Previews are in a lower resolution so the image will load faster for your viewing. All final products are high-resolution print quality.
How do I upload an image?
On any product page with the option of adding a logo, you will see an Upload Image button. Simply click that button and then click Browse. You can then search your computer to find the file you would like to upload. Also, any logo or image that is uploaded will automatically be applied to any product in the store.
If I don’t have an image or logo, can I use text instead?
Images cannot be replaced with text. If you do not have an image, you can leave that area blank.
Is there a graphics or art set-up fee included?
Certain products may include a set-up fee. See the “Details” section on an individual product page to see if a set-up fee applies for a specific product. If so, the set-up fee will be added to your total prior to checkout.
Can I change the alignment of my logo or image?
No. There is a specific area allotted for your logo or image.
Can you send me a PDF proof?
In addition to the online proof, you will have the option to print your preview to a PDF prior to checkout. We can e-mail you a low-res, print-protected PDF if this is not sufficient. If you would like a PDF proof e-mailed to you, please request this in the Notes to Production area for that product.
Where can I find my voucher code?
A voucher code is a code we provide for specific promotions and offers. If you received a special offer by e-mail, mail or online, it will have a voucher or promotion code associated with it, which you can use. For regular orders, you do not need a voucher code. If you received a special offer but cannot find the voucher code, please call us at 1.866.232.6477.
Does my billing address have to match my credit card information?
Does the name on my credit card have to match my billing information?
Do I need a PO number to complete the job?
No. You can associate a PO number if you like, for tracking purposes, but all payment is required by credit card.
Once I am in checkout how can I make changes to my product?
There is an Edit button next to each product in your checkout basket. Simply click that button and it will take you back to the area where you can make changes.
How do I delete a note once I have added it to a product?
Click Add/Edit Note in checkout and delete the text you entered for the note. Click “Add note” and it will update so that there is no text in the note.
How do I delete a product from my basket?
Click the recycle bin to the far right of the product in your checkout basket.
When I went to checkout with a credit card it takes me to an LPConnect page. What is this? Is it secured?
Do I have to reenter my information each time I order from the web store?
No. We save most of your information, which will reappear once you've logged in.
Do you accept Paypal as a form of payment?
Not at this time. If you are interested in paying with Paypal, please contact us at 1.866.232.6477.
What is included in the delivery charge that is added at checkout?
The delivery charge includes all shipping and handling fees.
How do I see what I have ordered in the past?
At the top of the web page, there is a link to Order History. Click this to view all of your past orders.
What is the turnaround time for your products?
Turnaround time varies by product. Most orders are shipped in 3-5 days*
Can I reorder a product I've ordered in the past without having to recreate it?
Yes. Click on the Saved Projects or Order History links at the top of the web page to reorder a past order, or place an order for a project you've saved. Pricing is always subject to change, so be sure to review the product before completing your order.
If I realized I made a mistake with my order, how can I get that changed? Is there someone I can contact?
Please call 1.866.232.6477 to speak with one of our representatives.
How up to date are the products you have in your store?
We are constantly updating the web store with our latest products. However if you have seen a product from us that you cannot find on the store, please call 1.866.232.6477 and one of our representative will be happy to assist you.
What if I am unsatisfied with my order?
We stand behind the quality of our products 100%. Due to the nature of customization, we require that you approve your product before ordering, to ensure accuracy. However, if you are unsatisfied for any reason, please call us at 1.866.232.6477.
* For questions about your order, please e-mail firstname.lastname@example.org or call 1.866.232.64777